General Dynamics Information Technology offers SeaPort-e services nationwide in all seven regional zones, and in all twenty-two functional areas in support of Premier Systems Ltd.

QUALITY

QUALITY ASSURANCE
Ability to Monitor and Maximize Quality General Dynamics Information Technology is thoroughly committed to ensuring quality products and services as evidenced by four divisions certified to ISO 9001 standards. In addition, General Dynamics Information Technology’s Software Solutions Center is certified to Software Engineering Institute (SEI) Capability Maturity Model (CMM) Level 3 quality standards. To better serve our NAVSEA customers needs and to ensure the continuation of high quality performance from our team members, the General Dynamics Information Technology PMT will use an established ISO 9001 certified quality system. At General Dynamics Information Technology, quality extends far beyond management inspection of the final product. Our quality system is an institutionalized part of our contract, cost, and management approach. As part of our quality system, we continuously pursue opportunities to improve current quality assurance practices to ensure we are providing deliverables that are technically accurate and meet all applicable content and format requirements.
Our quality system reflects commitment to comply with ISO 9001 procedures for continuous process improvement within the entire program. The major components of the program support project planning, process development, record keeping/audit, and financial controls, and are critical to the efficient management of products and services provided to the customer. Managing change and ensuring superior performance from team members are the goals of General Dynamics Information Technology’s quality system. A key to success is the ability to address non-conformance issues with team members in a manner that is conducive to responsive problem resolution.
ISO 9001 procedures provide for development of Corrective Action Plans (CAP). These plans include documented definition of the problem or improvement opportunity; a determination of who is responsible to take action at the General Dynamics Information Technology Team member or management level; investigation into the problem or improvement; a determination of the corrective or preventative action to be taken; and documentation of that action along with feedback. Paramount to identifying problems or improvements is the management of follow-up efforts. The CAP additionally provides a follow-up schedule for taking action on problems and improvements, allows for updates to a standardized status tracker, and ends with a management review of document changes to procedures that affect team product or services. General Dynamics Information Technology’s company-wide implementation of standardized ISO 9001 standards provides management and technical expertise resulting in workable solutions.
Implementing the established General Dynamics Information Technology ISO 9001 quality system will result in consistently high quality products and services with clear and concise methods for problem resolution. Following formal procedures will ensure that team members and management work closely to significantly reduce risk associated with making procedural changes impacting customer products and services. Using ISO 9001 procedures to support contract execution will result in enhanced team member coordination to ensure long-term contract stability and a standard approach to problem and improvement resolution. Continuous team feedback enables responsive problem and improvement solutions, quality awareness, and the completion of high quality products or services at low risk.

CONTRACTS POC INFORMATION Point of contact to provide information on customer satisfaction with services performed Point of contact for information related to Seaport-e program.

Description of products (deliverables)

QUALITY SYSTEMS INTEGRATORS INC / SEAPORT-ENHANCED
Quality Systems Integrators Inc (QSI) offers Seaport-e services nationwide in all seven regional zones supporting Premier Systems Ltd as a sub on contract N00178-12-D-7010

COMPANY BACKGROUND
Quality Systems Integrators (QSI) offers software solutions which automate the entire quality function from start-to-finish. QSI delivers the TMS Training & Document Management System which organizes, secures and manages the information vital to your organization. Our TMS products help organizations manage compliance to industry standards and regulations (e.g., FDA, ISO, SOX), maintain training requirements, streamline processes and reduce costs.
The QSI team has more than 50 years experience developing and implementing complex technology systems. We are proud to have a growing list of clients who truly have become partners. We work hard to understand business needs and then customize our solutions to meet those needs quickly and easily. Our experience, insight and positive client relationships all enable us to evolve our products regularly to stay ahead of the industry curve.
Our customer list is long and includes companies across a number of vertical industries, including those that must adhere to ISO9000 certification standards or that are subject to FDA regulations.

Pharmaceuticals Medical Devices

Distributors:  Medical Centers

Manufacturers: Fortune 100 Companies

Beyond delivering a product that truly helps quality managers improve the way they work day-to-day, QSI provides top-notch customer service that extends well beyond the implementation. Our service offerings include:

Document Conversion Project anagement Services

Custom Development Video Capture

Consulting: Validation Services

Implementation

CONTRACTS POC INFORMATIONPoint of contact to provide information on customer satisfaction with services performed